A record year for the feedback service – last year the city received over 1 400 pieces of feedback

The City of Riihimäki received more feedback through the electronic feedback service in 2024 than ever before. The city received 1 461 feedback last year. The previous record, 1 343, was from year 2022.

More than 60 percent of the feedback was about traffic and streets. Feedback was given especially regarding street lighting, condition, maintenance and cleanliness, and public transportation. Almost 20 percent of the feedback the city received was related to the environment, nature, and parks.

“The electronic feedback service has been in use since summer 2020. Traffic and streets have been the most popular topic of feedback every year,” says Communications and Marketing Manager Mia Miettinen.

Response within three business days

The city has promised to respond to feedback received through the feedback service within three business days. The median processing time is two days and nine hours.

The electronic feedback service is one of the city's key customer service channels. A city expert always responds to each feedback given. In total, the city has almost a hundred people responding to feedback.

Through the service, citizens can provide feedback, ask questions or make development suggestions. The service can be found From the website of the city of Riihimäki.

You can view recent feedback on the service Search and browse the feedback section.