R-ride and service lines

R-kyyti is a ride-hailing service that allows you to travel on demand to places and times that are not served by scheduled bus services.

R-kyyti serves from stop to stop within the service area. If you have limited mobility or carry heavy loads, we will transport you from address to address if possible (this must be reported when ordering the ride). Pickup from an address usually means pickup from the side of the street as close as possible to your desired address.

R-kyut is driven by two minibuses, each of which can accommodate a maximum of 16 passengers, one wheelchair or two rollators or strollers. R-kyyt's cars have low floors, so it's easy to board them even with aids. If necessary, the driver will help you get on and off the ride. However, the driver does not help with moving or carrying the luggage to the front door. There is no separate fee for transporting aids.

You can pay for your trip with the app when placing an order or getting on the bus. You can also buy a separate mobile ticket (for example, a season ticket). R-rides have a different price list than regular services. See detailed information on payment methods and R-kyytti's ticket products here.

Service hours

• on weekdays from 5 a.m. to 23 p.m
• on Saturdays from 7:19 to XNUMX:XNUMX
• on Sundays from 7 a.m. to 18 p.m

Note! The R-ride is run for a few hours on line 10 to / from Herajoki. Of these, on weekdays between 22.10:22.30 p.m. and 10:XNUMX p.m., the R-ride cannot be ordered elsewhere. You cannot order an R-ride to Herajoki at the times when line XNUMX goes there.

Service area and stops

R-kyyti serves the entire urban area and, for example, Herajoki's work area.

See the service area and available stops From the R traffic stop schedule map.

Different driving days

29.3.2024 March XNUMX Sunday service (Good Friday)
1.4.2024 April 2 Sunday service (XNUMXnd Easter)
1.5.2024 May XNUMX Sunday service (May Day)
9.5.2024 May XNUMX Sunday service (Morning Thursday)

 

Service lines 11 and 12 follow a specific route and have a specific schedule. However, they can deviate from their route to pick up / take to a nearby area. You can order a deviation from the route in the same way as R-kyyti, i.e. the Routes and Tickets application, or by calling customer service. While on board, you can also request a deviation from the route directly from the driver.

Service line 11 runs on Tuesdays and Fridays from Vanhainkodintie to Atom at 9 am and back at 11 am.
Service line 12 runs respectively on Mondays and Thursdays from Peltosaari to Atom at 9 am and back at 11 am.
You can find more detailed information about the routes and schedules of the service lines From the schedule publication of R-trikke.

The service lines are driven by a minibus, which can accommodate a maximum of 16 passengers, one wheelchair or two rollators or prams at a time. The car has a low floor, so it is easy to get on it even with aids. If necessary, the driver will help you get on and off the ride. However, the driver does not help with moving or carrying the luggage to the front door. There is no separate fee for transporting aids.

You can pay for your trip with the app when placing an order or getting on the bus. You can also buy a separate mobile ticket (for example, a season ticket). Ticket products are used on the service lines. See detailed information on payment methods and ticket products here.

See the instructions for ordering R-kyudi and the service line with the Routes and Tickets application From Matkahuolto's website.

• When setting addresses, if necessary, write "Riihimäki" before or after the address. You can also search for a route by the names of the stops
• If you have limited mobility or carry heavy luggage, if necessary, request a ride from address to address in the passenger information settings before applying for the route
  • You must go independently to the pick-up location indicated in the application
• If you want to pay for the ride in the car, choose the payment method "I pay in the car or I have a valid ticket"
• You can search for routes and buy tickets to other cities as well. The application can automatically suggest a combination of an R ride and a bus or train route. See the services available in the application here

Digital guidance for using the application

You get personal digital guidance without an appointment:

• At the library on Mondays from 12.30:14.30 to XNUMX:XNUMX
• In the corner of the park on Wednesdays from 12.30:14.30 to XNUMX:XNUMX
• More information From the website of the Kotokartano Foundation

• Call 0200 555 35 (€1/answered call + date/mpm)
  • Open on weekdays from 7 am to 17 pm and on Saturdays from 10 am to 15 pm
• Tell me if you want to order a service line specifically
• Enter the passenger's name and phone number
• Tell me the addresses of the place of departure and destination
• Tell me when you want to leave or when you want to arrive
  • If you want to ensure a ride at a certain time, order it well in advance
• Tell how many passengers you are booking the trip for and what aids (rollator, wheelchair, pram) are included
• Let me know if you have a mobility disability or carry heavy loads and need a ride from address to address
• The customer service representative will inform you of the earliest pick-up time and pick-up location, as well as the car number
  • You must move independently to the pick-up location indicated by the customer service representative
• You will receive a text message confirmation of the order. Check the order details
• Be at the pick-up location on time
  • You may have to wait for a ride for up to 15 minutes
• Cancel the ride in good time by calling customer service: tell us your name and the time of the trip

Overview

These terms of use apply to the use of the R-kyyti call-ride service. In order to use R-kyut, the user must carefully read and accept these terms of use before using the service.

R-kyyti call-ride service

R-kyyti transports customers within the defined service area and service hours based on orders placed by customers. The R-kyuti picks up and drops off at the designated bus stops. People with reduced mobility and those traveling with heavy luggage are entitled to order an R-ride from address to address if necessary. The order application or the customer service representative will inform you of the pick-up location.

The automatic routing system connects passengers traveling in the same direction and at the same time to the same routes, so that the cars can transport as many customers as possible. Because of this, the pick-up time for R-kyudi is announced as a flexible interval. The departure and/or arrival times of the trip and the travel time can flexibly change within the stated time limits. The driver picks up and drops off customers according to the schedule generated by the routing system.

The R-kyyti-kutsuyti service is organized by the city of Riihimäki as the competent authority for road traffic, which orders the necessary transport service from taxi or public transport companies with the appropriate license.

Ordering a ride

R-kyyti is ordered in advance either with an application that can be downloaded to mobile devices or by calling customer service.

When the trip is ordered and paid for with the application, the customer pays the indicated price with the payment method saved in the application at the time of ordering. The application provider defines the available payment methods, and the user must accept the terms of use of that application. Payment is charged at the time of order.

When the trip is ordered with the app, but paid for in the car, or when the trip is ordered by calling customer service, the ride is paid to the driver upon boarding or with a separately purchased ticket product. The currently valid payment methods and ticket products are announced On the Travel tickets page. The trip will be charged according to the valid price list.

Before confirming the order, check that the pick-up point, destination, desired time and passenger and equipment information are correct. If the trip is ordered for another person, the customer must mention the passenger's name in the additional information of the order. Please note that the pick-up point can be located a short walk away from the place of order even when ordering from address to address.

With the application, you can also order an R-ride as part of a travel chain, i.e. you can order an R-ride and another public transport trip at the same time. In this case, the R-ride order cannot be cancelled.

Picking up the customer

The customer should always be prepared to be at the pick-up location at the earliest possible pick-up time.

The original promised pick-up time of the ride is indicated in the application in the order information. The estimated pick-up time is announced shortly before the earliest possible pick-up time, but it can change forward or backward within the promised time window. The customer can also follow the arrival of the car from the app's map. R-kyyti cannot wait for a customer, because it has to stick to the schedule promised to other customers. Instead, the customer may have to wait for the R-ride for the time window indicated.

Customers who have made an appointment by calling will not be notified of the exact pick-up time. The customer must be prepared to wait at the indicated pick-up location throughout the indicated pick-up time.

When getting on the ride, the customer must tell the driver his name, so that the driver can confirm that the correct customer has been picked up.

Canceling and not using the ride

Unused R-ride orders must be canceled as early as possible so that the cars are not unnecessarily reserved and are freed up for use by other customers.

If the customer does not use the ride he paid for with the application without canceling it or at the time of cancellation it is less than an hour before the earliest pick-up time, the normal price of R-kyud will be charged for the order as compensation for the unnecessary reservation of the car.

An R-kyyti order made with the application, which is part of the travel chain, cannot be cancelled. Travel chain refers to the combination of another public transport ticket and R-kyud, which has been purchased once with the application.

If the same customer does not use the ride he ordered without canceling often, after five (5) non-cancellations, the right of the customer in question to make R-ride orders can be denied.

A place must be reserved for all persons

The number of all passengers must be stated when ordering. Also, for example, children traveling free of charge, so that the necessary seats can be reserved in the cars and all customers can certainly fit on board. The driver has the right to deny boarding to additional passengers who are not specified in the order, because the seats in the car may already be reserved for other customers.

The number of passengers in the order cannot be changed after the order has been placed. If you want to change this, you have to cancel the order and make a new order.

The driver of R-kyudi cannot act as an assistant or escort for children traveling independently or other persons who need help. If the passenger needs an escort, he must also be indicated as a passenger in the order.

Refunds

Payment is not refunded for trips ordered in error. We offer a full refund for rides paid for with the app when ordering, if the ordered ride is missed or significantly delayed for reasons other than the customer's fault and this has been complained about within 48 hours (see Feedback and complaints).

The pick-up and arrival time of R-kyudi is announced at the time of ordering as a time slot. The ride is considered late only if the pick-up or arrival takes place after these time intervals. The ride is considered significantly late if the pick-up or arrival takes place more than 10 minutes after these time intervals. The payment will not be refunded if the pick-up and arrival have taken place within these time intervals or if the overrun is a maximum of 10 minutes.

Transporting children

Parents or guardians are fully responsible for the actions of minors, even if the child is traveling unaccompanied.

We cannot guarantee that there is always an appropriate car seat for a child under 3 years old. If the age or size of the child requires a car seat, arranging one is ultimately the responsibility of the guardian or adult traveling with the child, and the responsibility for a child traveling without an appropriate car seat lies with the adult in question.

Aids

It is possible to transport wheelchairs, rollators and baby carriages, if a place has been reserved for them when ordering. R-kyyti does not offer a customer escort service, so please be aware that if you need an assistant either at the departure or arrival address, the driver cannot act as an assistant.

Pets, luggage, bicycles and other means of transport

It is possible to transport harmless pets, luggage, bicycles and other means of transport, but the driver must be informed about them in the additional information of the order.

The driver can refuse to take a pet on board if it can be reasonably assumed to cause a disturbance or be a danger to other passengers, the driver or other pets already on board.

R-kyyt is not responsible for possible allergic reactions to the passenger, which the transported or previously transported pets may cause to the passenger.

The driver can refuse to take luggage, bicycles or other means of transport on board if there are many passengers or other luggage or means of transport in the car. The means of transportation is placed in the low-floor part of the car. The customer is responsible for securing the vehicle or luggage during the trip.

Smoking and alcohol consumption are not allowed

You may not smoke, use e-cigarettes, intoxicants, or consume alcoholic beverages in R-kyyt's cars. The driver may require the passenger to leave the ride if he does not comply with the prohibition mentioned here. The use of narcotic substances is also reported to the police.

Compensation is charged for damage to the car

If the customer causes the car to get dirty (e.g. as a result of feeling sick) or damages the car, the customer is obliged to reimburse the cleaning and repair costs directly to the transport company. The driver can charge the customer the compensation directly in the car, or the transport company can send an invoice afterwards. If necessary, the customer can contact R-kyyt's customer service if there are any ambiguities in the compensation claim.

No harassment

R-kyut has zero tolerance for any kind of harassment and inappropriate behavior. The driver is obliged to remove from the ride a customer who harasses other passengers or the driver in a sexual, racist or other inappropriate manner, and does not immediately stop the harassment, despite the request. Harassment is behavior that the target interprets as harassment, insulting or otherwise inappropriate.

The driver has the right to refuse to pick up a customer who behaves aggressively or in a way that can be expected to disturb or pose a danger to other passengers or the driver. The driver has the right to prevent a customer who harassed a fellow passenger as described above from leaving the ride at the same address as the harassed customer, if, in the driver's judgment, the safety of the harassed would otherwise be threatened.

R-kyyti reserves the right not to take on board a customer who has committed the harassment described above while using R-kyit in the past and has not stopped the disturbing or improper behavior after receiving a warning. In the situations described above, the price of the paid ride will not be reimbursed to those removed from the ride or left behind.

Travel chains

If you use the R-ride as part of a journey (e.g. to continue the journey with another transport service), please make sure you have enough time to change from one mode of transport to another. The city of Riihimäki limits the compensation liability to the price of the R-kyyti-hailed ride service if you miss the onward connection.

Although we strive to be punctual in the announced times, we cannot guarantee a minute schedule, and we do not refund the price of the ride for minor delays. If you want to make sure that you arrive at the train station on time, for example, place a ride order by setting the arrival time so that you have plenty of time to get on the train.

You can also search for a trip to a destination in another location, in which case the application can already suggest a journey chain formed by R-ride and a train or bus and schedule the R-ride according to the departure time of the train or bus. Please note, however, that the exchange is not guaranteed, so the purchase of travel chains with a short exchange period is the customer's responsibility, and the onward connection will not be refunded if the R-ride is late.

Feedback and complaints

Feedback and complaints regarding the R-kyyti-kutsukyit service must be submitted Riihimäki's feedback service or via the subscription app.

Processing of personal data

The provider of the invitation traffic platform and the order application acts as the registry keeper. In order to use R-kyut, the user must accept the processing of personal data in accordance with the privacy statement of the invitation traffic platform and the ordering application provider.

For now, R-kyyd can only be ordered with Matkahuolto's Routes and Tickets application or by calling the customer service number. Matkahuolto's Data Protection Statement according to Articles 2016 and 679 of the European Union Data Protection Regulation (13/14) can be read From Matkahuolto's website.

The city of Riihimäki also acts as the register keeper. Get to know the city of Riihimäki in accordance with articles 2016 and 679 of the European Union Data Protection Regulation (13/14) to the privacy statement.